Voice, chat, SMS, and email agents with qualification, handoff, and guardrails.
AI agents built around bounded jobs: qualify, summarize, route, remind, draft, and hand off. Sensitive or uncertain moments move to a human instead of pretending the agent knows everything.
bounded jobs with human handoff.
HMX Zone
ai agent systems
AI Agents
AI agents built around bounded jobs: qualify, summarize, route, remind, draft, and hand off. Sensitive or uncertain moments move to a human instead of pretending the agent knows everything.
24
case studies
20
systems
1
proof artifacts
AI Agent resources
Proof
Real build proof for this service — workflow screenshots and architecture diagrams.
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Case Studies
Real builds for this service — the stack, the workflow, and the outcomes.
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Systems
The systems we build for this service, with steps and fallbacks.
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Packages
Scope tiers with deliverables and timelines for this service.
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AI Agent content
AI Voice + Chat
An after-hours agent that answers simple, factual questions (hours, location, services, pricing ranges) and captures intake details for anything that needs a human the next day.
AI Ops
A post-launch analytics layer that turns raw agent conversations into the metrics that matter, containment, escalation, resolution, drop-off, so you can actually see how the agent is performing and where to improve.
Medium system
A time-aware agent that covers nights and weekends: it answers, captures the request, books where it can, and decides what truly needs to wake a human versus what waits for morning. Keeps speed-to-lead alive off-hours without paying for an overnight desk.
High system
An operations view built specifically for conversational agents: containment rate, escalation rate, average handle time, latency, opt-outs, booking conversion, and cost per resolved conversation. The single pane that tells you whether the agent is actually working, not just running.